For Applicant :  Margaret Reid

#1-As a telemarketer, what do you sell first on a sales call
1-The fine reputation of the company you work for

2-The great service or product you are selling

3-The reasonable price for the product or service

4-Your voice, your style, yourself

#2-When talking about the $$ amount of the service or product you're selling, the WORD you would use is:
1-Cost

2-Price

3-Investment

4-Total

#3-When you QUALIFY a customer, You:
1-Find out if they are who they say they are

2-Find out if their credit is good

3-Find out what they want

4-Find out what they need and what they can afford

#4-In General, Most people buy a PRODUCT because they:
1-Need it

2-Want it

For Applicant :  Margaret Reid

#5-If the secretary asks What is your call regarding to? You would answer:
1-My call is a personal matter

2-I have a business opportunity for them

3-We are introducing a new product\service

4-Pitch her on what you are doing

#6-The secretary says she doesn't think they are interested   You would:
1-Ask her the address so you can send information

2-Ask her who would be the person who would handle this

3-Ask her who the President is

4- Ask her if she owns the company

#7-What is a sales OBJECTION ?
1-It's when  you can't answer a customer's question

2-It's the ways customer's react to a poor presentation

3-It's an excuse not to buy

4-It's usually the first step in closing the customer

#8-Customer's make OBJECTIONS because:
1-They are insecure about buying your service or product

2-They didn't like your telephone pitch

3-You didn't do a good job of explaining the product

4-You're selling the wrong product or service

For Applicant :  Margaret Reid

#9-When you have actually CLOSED a sale, You:
1-Set the appointment

2-Deliver the product or service

3-Get the customer's word they will buy

4-Get the check

#10-A customer says they are a branch, everything is handled through the corporation. You would:
1-Ask the address of the corporation

2-Ask for the telephone number for the corporation

3-Ask for the telephone number and contact name

4-Tell her you are sorry to take up her time

#11-After you ask a CLOSING question, you should:
1-Immediately list all the reasons they should buy

2-Emphasize the good price and quality

3-Leave them alone to make a decision

4-Say nothing

#12-If you were ASKING FOR A DONATION and the customer tells you they are always donating to something, this time they  will pass, You would,
1-Tell the customer it's an investment for a good cause

2-Get emotional with them on the reasons to donate

3-Get on the customers level and ask more questions

4-Tell them what they will get if they make a donation

For Applicant :  Margaret Reid

#13-Customer's give off INTEREST signs. Which example is NOT   an INTEREST sign:
1-They ask more questions

2-They say the price is too high

3-They pass you on to another person

4-They say they will make a decision tonight

#14-When a customer wants to THINK it over, you should:
1-Give them the time to make a decision

2-Ask if you can call them tomorrow for their decision

3-Ask if there is an unanswered question in their mind

4-Thank them for their time and give them your number

#15-As an experienced Telemarketer, which of the following do YOU consider is the MOST important item to know in a telephone presentation:
1-You are talking to the right person

2-The wholesale cost of the product or service

3-The correct way to read and respond to the customer

4-Everything you can about the product or service

#16-What is COLD CALLING:
1-Telephoning an upset customer

2-Calling around to find the best price

3-Calling on a potential customer

4-Calling the customer after the sale

For Applicant :  Margaret Reid

#17-The very best source of NEW leads is:
1-Old customers

2-Newspaper

3-Friends

4-Cold calling

#18-If you are COLD CALLING via phone for a LOW priced product you would expect to have:
1-20 new leads a week

2-50 new leads a week

3-100 new leads a week

4-200 new leads a week

#19-Is it better to be working on:
1-One or two REALLY big deals

2-One REALLY big deal and a FEW smaller ones

3-A LOT of small deals and a couple BIG ones

4-A LOT of BIG deals

#20-If a customer asks you a question you CAN'T answer  you should:
1-Tell them what you think they want to hear

2-Tell you will call them later with an answer

3-Ask them a question you know they can't answer

4-Tell them you don't know but will find out immediately

For Applicant :  Margaret Reid

#21 - General Question
What is your view of Telemarketing for a living:
1-It's easy because of my personality

2-It's a good living

3-It's a game and I like to win

4-It's a challenge and I like to excel

#22 - General Question
Which one of the following would HELP you the most in this Telemarketing position:
1-Learn more about the companies product and services

2-Take a good telemarketing course

3-Learn how to change styles with the customers style

4-Learn about the competitor's products and services

#23-The best way to spend your time waiting ON HOLD is:
1-Listen on the line about the companies products

2- Read your sales pitch

3-Take a deep breath and just relax

4-Go over your sales pitch in your mind

#24-The customer has just phoned and CANCELED an order, you would
1-Call them back and find out the reason

2-Tell the boss so they can call them back to save it

3-Do nothing and keep going

4-Write them a letter on the benefits

For Applicant :  Margaret Reid

#25-What is the MOST important thing you do after the sale:
1-Analyze the sale

2-Wait a few days and call and thank the customer

3-Call the customer to see if they are satisfied

4-Ask the customer for other potential customers

#26-If you're selling 2 out of 5 customers, ARE you doing well
1-Yes

2-No

3-It would depend on where you worked and what you sold

4-I don't know

#27 - General Question
The best telemarketing approach for YOU is:
1-Be kind and courteous

2-Dominate and control the sale

3-Let the customer do most of the talking

4-Ask questions

#28-After a NO SALE day OR a BAD sales day, I am:
1-Depressed

2-Angry at myself

3-Even, not up or down

4-Anxious to do better tomorrow

For Applicant :  Margaret Reid

#29-When selling over the PHONE, YOU would feel more comfortable:
1-Reading from a prepared script

2-Being natural, relaxed, use your own words

3-Changing styles with different types of customers

4-Being low keyed, factual

#30-A customer shows DIS-INTEREST when :
1-They breathe heavily, sighing on the phone

2-They change their tone of voice

3-They talk to someone else while you are pitching

4-They talk louder

#31-A product costs $28.00 to produce. The company sells this  product for $499.00. Is this fair to the customer:
1-Yes

2-No

3-It depends on where you're selling and to whom

4-I don't know

#32-A customer says they don't have time to talk with you now. You would:
1-Ask them their mailing address to send information

2- Say  you will call them back tomorrow

3-ask them if it is alright to call them back later

4-ask them to give you a time to call back

For Applicant :  Margaret Reid

#33-The best way YOU have found to explain a product or service is:
1-On the quality and price

2-On what the customer needs

3-On the benefits

4-On your enthusiasm and of the benefits

#34-The best way YOU have found to have good customer relations is to:
1-Be cordial, somewhat personal, get on their level

2-Give the customer what they need

3-Be factual, to the point, and convey your product

4-Make the customer THINK you're their friend

#35-The person MOST likely to LISTEN to your phone pitch is:
1-The telemarketing manager

2-The President

3-The comptroller

4-The secretary

#36-The BEST person YOU have found to GIVE your phone pitch to is
1-The telemarketing manager

2-The President

3-The Comptroller

4-The secretary

For Applicant :  Margaret Reid

#37-In general, selling over the phone, most customers need to:
1-Be pushed into the sale

2-Be lead into the sale

3-Be given time to make a decision

4-Be convinced they can't live without it

#38-In telemarketing jargon, the word BACK BURNER means:
1-Can't be sold

2-Almost ready to be sold

3-Customer is cheap

4-Waiting for a decision

#39-Your competitor is charging more than you. Do you say your product\service is:
1-Less expensive

2-Cheaper

3-More affordable

4-A better deal

#40 - General Question
What TYPE of customer are you MOST comfortable with:
1-The large corporate companies or professional people

2-The medium sized companies or average working people

3-Residential, in home sales or senior citizens

4-All of the above

For Applicant :  Margaret Reid

#41 - General Question
If you have taken a Telemarketing course, did it help you:
1-Make more sales

2-Become more aware of mistakes you were making

3-All of the above

4-I never took a telemarketing course

#42 - General Question
Would you PREFER to telemarket:
1-A low cost product\service sale

2-A sale which all you have to do is set an appointment

3-A donation type sale

4-A high cost service\product sale

#43 - General Question
Which compensation plan would YOU prefer:
1-A high salary with low commissions

2-A good draw with high commissions

3-A mid level salary with year end bonus

4-Paid by the hour

#44-How did you learn your telemarketing skills:
1-The road of hard knocks

2-Good training by other

3-All of the above

4-I want to learn more about telemarketing skills

For Applicant :  Margaret Reid

#45 - General Question
How many years of telemarketing experience do you have:
1-NONE to one year

2-1 TO 3 years

3-3 TO 6 years

4-Over 6 years

#46 - General Question
What is the HIGHEST position you have achieved in sales:
1-Telemarketing manager

2-Sales representative

3-Sales manager

4-I am only interested in telemarketing

#47-What group of telemarketers are YOU in:
1-Very agressive, work hard, steamrollers

2-Agressive, factual, to the point

3-Somewhat laid back, work smart, not hard

4-Do your job well, and enjoy life

#48 - General Question
How many different telemarketing jobs have you had:
1-1 to 3

2-4 to 6

3-7 to 10

4-more than 10

For Applicant :  Margaret Reid

Total questions answered       48

Highest score possible         116

Total of most correct Answers         22

Total of  secondary   Answers         5

Total Score for this applicant is     70

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Highest  score for this test is now at     97

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